FIZZ REWARDS LIMITED

TERMS AND CONDITIONS

PRIVACY POLICY

 

GENERAL TERMS AND CONDITIONS

 

The use of FizzRewards.com is subject to the following terms and conditions.

FizzRewards.com is owned and operated by Fizz Rewards Ltd (referred to as ‘we’ or ‘us’ below). Fizz Rewards operates this shopping discounts solution on behalf of your membership organisation.

By entering our site or enrolling, you as a user (referred to as ‘you’ or ‘member’ below) are accepting our terms and conditions.

SITE MEMBERSHIP & TERMINATION OF ACCOUNTS

Firstly, we should let you know that you can, of course, cancel your membership with FizzRewards.com at any time.  This does not affect your status with any membership organisation you may be part of.

DIGITAL STORE VOUCHERS

ORDER FULFILLMENT

Fizz Rewards will fulfil and email the Digital vouchers to the designated member at the designated email address as provided by the member when placing their orders.

Fizz will aim to fulfil the order within 2 working days but this can take up to 5 working days.

The service level commitment set forth in the immediately preceding sentence shall not apply in the event of an extraordinary increase in voucher order volumes so long as Fizz Rewards is diligently working to fulfil all such voucher orders within a reasonable time.

BACKORDERS

Fizz Rewards will use all reasonable efforts to maintain a sufficient inventory of vouchers to avoid having any such delay impact the timing of shipping of any vouchers. In the event that any retailer delays would cause Fizz Rewards to be unable to ship any vouchers for more than five (5) business days after the originally scheduled shipping date, Fizz Rewards shall notify members.

REFUNDS

Fizz Rewards’ are unable to process refund in most cases as the digital vouchers are unable to be cancelled however some retailers do have the ability to cancel their voucher and for these orders, we will endeavour to cancel this voucher and refund the member. Any refunds will be handled by our help desk and are dealt with on a case by case basis.

LOST/STOLEN SHIPMENTS

Members will alert Fizz Rewards regarding non-receipt of ordered digital vouchers. Fizz Rewards will investigate whether the ordered voucher balance is still intact. Fizz Rewards will contact the relevant retailer to seek to arrange a balance transfer to a new voucher and reship. Should the voucher balance have been spent, the member will be liable for the replacement of the order.

Retailers have different policies and practices regarding deactivating and providing credits for lost or stolen vouchers. Fizz Rewards shall not be liable for any refusal of a retailer to deactivate and provide a credit for a lost or stolen voucher. After receipt of the accurate order by the member, the member assumes all risks associated with the vouchers and no voucher returns will be accepted.

DORMANT ACCOUNTS

In order to minimize our administration overhead, or for any other reason, we reserve the right to terminate dormant shopper discount accounts. In order to keep a shopper discount account active and ensure it doesn’t get marked as dormant, we do not require purchase transactions, but we do require you simply to log in to your shopper discount account at least once every 6 months.

MODIFICATION OF AGREEMENT

We may modify any of the terms and conditions contained in this Agreement, at any time and at our sole discretion for any reason. We will post the revised agreement on this website. The new terms will come into effect no later than 30 days after the modification.

MISCELLANEOUS

Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.

COPYRIGHT

www.FizzRewards.com is protected by copyright. The site, in whole or in part, is for your personal use only. You may not reproduce, or make available any part of the site, with or without amendments, other than for your own private use. Nor may you reproduce or make available any of the data contained within the site without our express written consent. You may not distribute or commercially exploit this site, without the express written consent of Fizz Rewards Limited. We reserve all other rights.

LINKING FROM EXTERNAL WEBSITES

www.FizzRewards.com is happy for other websites to link to it; however, it does not permit pages to be loaded into frames on other sites. It does not permit links from any websites that contain material which could be construed as offensive.

LINKS TO EXTERNAL WEBSITES

www.FizzRewards.com links to many other websites for information and as a service to our users. The external websites are not under our control and we are not responsible for the content of any linked site. By listing or linking to another site, we are not making any kind of endorsement and we accept no liability in respect of the content. We do not guarantee that links will work all of the time and cannot control the availability of the linked pages. If you deem any link inappropriate or offensive, or find any link to not work, then please let us know so that we may remove the link.

UN-AUTHORISED USE OF OUR WEBSITE

If it is found that the Fizz Rewards website is being tampered with in any way including modification of URLs, posting unauthorised URLs on public media, pages being spidered, email cloaking, automatic scripts or anything deemed by ourselves to be abnormal use then we may terminate your account and any earnings may become forfeit. To protect our merchants, any suspected abuse of an offer may lead to transactions being revoked. Any transaction deemed to be of a suspicious nature may require verification by ourselves and/or the merchants involved, and further information on your transactions may be requested from yourself. For this reason, we may pass on any details which you have provided in communications with the merchant and its agencies. Usernames should not be offensive nor used in any way which may represent any trademarks or brand names, be it owned by Fizz Rewards Limited or other entities. Where this is the case then you will be required to update this to a suitable name.

Impersonation of Fizz Rewards within www.Fizz Rewards.com or external sites will not be tolerated. If a member is found to be impersonating Fizz Rewards, and therefore misleading other members, then action will taken and the account in question may be terminated.

VIRUS DISCLAIMER

We take all reasonable effort to test material before placing on our website. In the very unlikely event of any loss, disruption or damage, we cannot be held responsible for any loss, disruption or damage to your data or computer system which may occur whilst using material derived from this website.

JURISDICTION AND SEVERANCE

These terms and conditions shall be governed by the laws of England. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. Use of this web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

 

 

PRIVACY POLICY

GENERAL

 

Fizz Rewards treats member’s privacy very seriously and we do all that we can to ensure that the data held on our members is protected and used correctly.

The privacy policy below details what information we hold on you as a member of Fizz Rewards and the ways in which we use this information.

If at any time you wish to close your account and invoke your Right to be Forgotten simply email us at Privacy@fizzbenefitsyou.com and we will remove all data possible, certain information will need to be retained in regard to any cash back earned and not yet paid as you have the right to claim this at any time within 2 years following closure of your account. If you have not claimed any outstanding monies your data will be completely removed and your ability to claim revoked.

Periodically, and at least once every 6 months, we will remove any members who have failed to complete their registration. These members will not have received any marketing emails from us but may receive reminders to complete their registration.

OVERVIEW

The data collected or stored by Fizz Rewards is used in conjunction with the Fizz Rewards member Terms and Conditions. The data held is used to allow us to offer  functions/services which relate to the provision of  vouchers and paper vouchers, E-Tickets and Voucher codes.

DATA COLLECTED/HELD ON MEMBERS

In order to register for our service, we only require an email address (and a password).

We also keep accounts updated with cashback levels based on your purchase history via the Fizz Rewards website. In order to track the cashback, we keep a record of your clicks to merchant pages.

It is possible that we will wish to use customer information in unanticipated ways, not stated in our Privacy Policy. In this event, we will contact individuals before using the data for new purposes, so that the individual users may opt-out if they wish. If any user feels this site is not following its stated privacy policy, then they may inform us by sending a Support ticket.

HOW DO WE SHARE THIS DATA/WHO WITH?

We do not pass users’ personal data on to third parties, unless specifically requested to do so by the users or where it is required to help obtain/track or validate cashback earnings.

On rare occasions personal data may also be disclosed if we are requested to do so by law or receive a valid request for its disclosure – for example fraud prevention measures. These details passed on will not be used for marketing or any other purposes.

HOW SECURE IS YOUR DATA HELD BY US?

At Fizz Rewards, we treat the security of your data extremely seriously and have a number of measures in place to ensure that your data isn’t compromised or accessed unless absolutely necessary to offer our services.

All of our data is held on secure servers and password/payment details are encrypted. Only staff members of Fizz Rewards have access to this data and they may only see the last 4 digits of details such as your bank account number.

COOKIE POLICY

Cookies are small pieces of data or information that are stored by a users browser onto their hard-drive. The information cannot be seen by any other websites (so the information is secure) and is used by us to provide features to aid the use of our services.

In order to track your purchases, cookies are stored on your computer; they simply store tracking information so that when you visit a merchant via Fizz Rewards, any purchases made will result in the merchant reading this information. The merchant will then send us information about your purchase, at which point we can then credit your account. Therefore, in order to use the Fizz Rewards service and earn cashback, it is a requirement to have cookies enabled in your browser software.

Cookies may also be used by Fizz Rewards to enable full use of our website, including logging in and user preferences. If a user can sign-in to our site, then they most likely have cookies enabled.

We recommend that all users enable cookies in their browsers in order to make full use of the site and in order to ensure that any purchases on third party sites are recorded. You may refuse to accept cookies by adjusting the settings of your browser software, however, if you do not have cookies enabled, third-party merchants will not record your purchases and you will not be able to earn cashback from our service.

For more information regarding the use of cookies, please visit http://www.allaboutcookies.org or http://www.microsoft.com/info/cookies.mspx

Cookies are used by Fizz Rewards to perform the below functions:

1. For us to recognise your user account and to keep you logged in to your Account for a period of time.
2. Allow us to comply with your choices about the display of information in your Account.
3. Remember the options you select.

Having reviewed the use of cookies as part of the Fizz Rewards service, we believe that the cookies used are strictly necessary to offer the services/provision of cashback and related services and/or are non-intrusive cookies which are used to enhance the service offered.

EMAIL SETTINGS

We do not send Junk Email or Spam!

Marketing Emails

We will not send any marketing emails

Service Emails

A few of our service emails are essential to allow the use of Fizz Rewards and so it is not possible to opt-out of receiving these. These emails are not for the purposes of marketing but purely to inform you of service interruptions or information relating to your account. If you do not wish to receive any communication from us in this regard you should close your account.

DISCLOSURE OF PERSONAL DATA

As part of our compliance with the General Data Protection Regulation EU2016/679 and the Privacy & Electronic Communications Regulations 2003, we give members the opportunity to view any information held on them as an individual. This may include purchase information, account totals, contact details and other information.

Users may request this information by sending us a Support ticket or email to Privacy@fizzbenefitsyou.com

In some circumstances you can ask us to delete your data.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. You can update your details on your account by logging into your account and going to your Account. If you believe that we hold any inaccurate information about you, you can contact us by emailing Privacy@fizzbenefitsyou.com.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at Privacy@fizzbenefitsyou.com 

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

GLOSSARY

EXTERNAL THIRD PARTIES

• Companies within Top Benefit Schemes Limited group
• Service providers who provide IT and system administration services.
• Various affiliate networks who track your purchases made via the website
• Retailers as featured on the website from time to time in the event of a tracking failure
• Any regulators and other authorities based in the United Kingdom

COMPANY DETAILS

FIZZ BENEFITS LIMITED whose Registered Office is at 4 Stirling Court Yard, Stirling Way, Borehamwood, WD6 2FX, a Company registered in England and Wales, Company Registration Number 08168144

Registered under the Data Protection Act. Registration No. ZA024697